► During your appointment

During your drop in/appointment

Your appointment will always be in private, in one of our interview rooms. If you have any concerns about privacy or confidentiality, please ask us at any time during your appointment.
We will ask you to explain your enquiry or problem, and explore possible options with you. We might also ask you about other aspects of your situation to ensure we understand the whole picture so that we can advise you about other options for improving your situation. Often, we are able to inform students about options and solutions that they didn't know were available.
We will usually offer you advice and information about your rights and entitlements so that you can pursue options or achieve solutions yourself. However, sometimes you will need our help to achieve a solution. With your permission, we can advocate on your behalf when you need help to challenge a decision. This usually happens when your rights and entitlements are based on a point of law or formal rules, for example, funding bodies or government departments dealing with welfare benefits or council tax. We can also speak to staff at Coventry University if you give us permission to.
There may not be a solution to your problem. If this happens, we will advise you about the implications of your situation and options that you may need to consider.
Our advice to you will be based on your individual needs and priorities. Our role is to explain your rights and any options and solutions available to you. You can then choose how to proceed.
We will take brief notes during your appointment so that we can write up accurate case notes afterwards. This is helpful if we have to do some follow-up work for you, or if you come back for another appointment. Your notes will be stored in compliance with the Data Protection Act.

 

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