► After your appointment

After your drop in/appointment

We may not be able to give you all the information you need immediately. We might need you to show us further documents or provide more information about your circumstances. We might also need to check a point of law or find out more detailed information before we can advise you on every aspect of your query.
If we agree to do some follow-up work on your behalf after your appointment, we will agree with you when we will do this and how we will tell you the outcome (by email, by phone, or by writing to you).
At the end of the appointment, we might decide with you that there is further work that needs to be done, and will offer you another appointment.
We may agree to do something before seeing you or contacting you again and our follow-up work will be carried out as soon as reasonably possible. However, we may have also agreed with you that you need to do something, or provide more information, before we can take further action, and we will normally agree a deadline with you by which you need to complete the task. It is your responsibility to contact us as agreed. If you do not do so, we will not normally contact you.
We might agree to prepare a letter or document for you to collect. You can ask to collect the document at reception as you may not need an appointment just to pick up a document.

 

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