Academic Support- Students' Union Advice Centre
Advice and information to support you through any academic problems which you might have during your studies
An Academic Appeal is a request for a review of your results, progress or award decision agreed by the Programme Assessment Board (PAB). Your appeal must be based on grounds (reasons) and submitted within 10 working days of your results being released on SOLAR. The specific grounds on which you can apply for an appeal include procedural irregularity, unfair or improper assessment, or extenuating circumstances which you could not predict or control.
There is more information on how to write an academic appeal in our guide, and the Appeal Form can be found here.
If the University believes you have not followed good academic practice, you will be invited for a meeting with an Academic Conduct Officer (ACO). In the meeting, the ACO will ask whether you understand why you’ve been invited to the meeting and explain what the problem is.
There is more information here and in the Academic Misconduct Guide. Also, understand what your Turnitin score means by reading our guide.
Find out more about the support which you can get to avoid plagiarism and collusion, and reference properly.
If you are unhappy and want to complain or put something right, guidance is slightly different for each campus.
A complaint could be about wrong information, staff behaviour, poor service, the way a course is run, or if the University has not followed regulations properly.
If you want the problem resolved less formally, you can go through the Conciliation process, or speak to your Course Rep.
Changing Your Course
To change your course, you will need to complete a course change form.
The Students' Union Advice Centre can help you fill in the course change form here.
Course changes can usually only be made in the first two weeks of semester.
The University expects students to follow the Code Of Conduct. If you don’t, you may be invited to a Disciplinary Panel. The Students' Union Advice Centre can prepare you for your panel, support you in the meeting, and proof read your statement.
Fitness to Practice Procedure
Some courses check that students are safe to work with others. If there are any doubts about the behaviour of a student, if students may put others at risk or be at risk themselves, or if students have not reached professional standards, they may be invited to Fitness to Practice meetings or panels. These are very serious.
Results, Resits and Repeats
Once you have submitted your work or exam paper, you may receive provisional marks, but your marks are not official until they’re released on SOLAR. If you are unhappy with your marks, see the Academic Appeals section above.
A resit means resubmitting your assessment without teaching. You will not be charged tuition for a module which you are resitting. Resit dates will be linked to on your SOLAR, your Faculty Registry and course team will know them too. Resits are capped at 40%.
A repeat is retaking a module, with teaching. You will be charged pro rata tuition for the modules which you are retaking. You may need to reenrol on your course. Retakes are capped at 40%.
Student Status Letters
You may need a student status letter for council tax exemption.
You can find more information about this on the Wayfinder tool here.
If you are a part time, ERASMUS, Pre-sessional English student, or if you’re having problems, email email@example.com.
A University Student Success coach can provide individual success plans and coaching in areas like time management, group work and presentation skills. If you do not have a success coach and would like to be referred to one, or if you would like further advice and support if you are struggling with any of the issues outlined above, contact The Students' Union Advice Centre at https://www.cusu.org/advice/.