Last week, as part of Disability History Month, the Disabled Students Community met with Cllr Christine Thomas (Chair of the councils Disability And Equalities Action Partnership Advisory Panel) who is also Deputy Chair of the Councils Taxi and licensing committee.
As part of her talk, Christine discussed how Coventry City Council are tackling taxi drivers who refuse to take disabled passengers, or do not follow correct procedures when doing so, such as not ensuring passengers are secure.
During this conversation, we raised the issue that many of our students have experienced issues with taxis in the city, including drivers refusing to take passengers if they feel the distance is too short. Christine confirmed that this was unacceptable, and we wholeheartedly agree, especially for students who are new to the city, and may be travelling at nighttime. Our students have the right to travel safely no matter what the distance.
Therefore, we want to make you aware of how to complain if you feel you have been treated unfairly by a taxi driver in the city. Coventry City Council has an online complaint form that you can fill in, in just a few minutes. If you can, make sure you get the driver’s license number which they are required to show you if asked, and details of the vehicle including its number plate. Don’t worry if you didn’t manage to catch these details, you can still fill in the form or email: firstname.lastname@example.org
Find the online compaint form here: https://myaccount.coventry.gov.uk/service/Taxi_complaint