Select your location

Current location: Coventry

This opportunity is based in Scarborough which is quite far from Coventry!
If you are a CU Scarborough student you can view the opportunity here


Shout logo

Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support. We...

Crisis Volunteer with Shout

This opportunity is ongoing, with no end date.

Become a crisis volunteer with Shout, the UK's first 24/7 Crisis Text Line. Joining a team of over 1700 existing volunteers, you will be providing mental health support to those most in need. Your volunteering is flexible to suit your schedule and done totally remotely This is a completely new type of volunteering.We’re giving you the chance to: Have an impact on people’s lives and make a difference by resolving crises Learn communication, problem solving and crisis management skills – recognised by employers, unis and colleges as essential skills Enjoy being part of a pioneering team Volunteer the way you want – from home in your p.j’s, in the office or with a group of friends Access ongoing professional development with a dedicated Coach

Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support.

By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.

Shout was publicly launched in May 2019, after a year long pilot phase. It is based on the successful US model Crisis Text Line. Shout is part of Mental Health innovations (MHI), which was founded in November 2017. MHI was set up following the success of The Royal Foundation’s ‘Heads Together’ campaign, which identified how utilising digital platforms and tools has huge potential to offer support services to individuals struggling with their mental health.

To get help or find out more about how Shout works, visit our Get Help page.

Hours per week


Hours details

Flexible to suit your schedule

Training available

Full on line training and coaching is provided. You will also join a community on "hive" where you will meet other volunteers, coaches and supervisors.



DBS required?


Benefits to self

You will build confidence in your ability to deal with those in need Enhanced listening skills Learning to be empathetic Helping others and benefiting from that feeling of being truly altruistic

Benefits to others

Being a lifeline support to those in need at a moment of mental health crisis

Transport details


Time commitment

We ask for an overall commitment of 200 hours


Full training, dedicated coach, community on-line support through "Hive"


  • ProfessionsOnline Volunteering
  • Crisis & PovertyCrisis Support
  • Crime & JusticeDomestic Violence, Victim support
  • CUSU VolunteeringCUSU Volunteers, CUSU Wardens
  • Health & Social CareMental Health
  • People & CommunitiesChildren, Faith, Men, Older People, Women, Young People

Employability skills

  • Transferable Skills 0