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Current location: Coventry

This opportunity is based in Scarborough which is quite far from Coventry!
If you are a CU Scarborough student you can view the opportunity here

Coventry Independent Advice Service

Coventry Independent Advice Service logo

Coventry Independent Advice Service is a charity offering free advice, information and support to Coventry residents.

Form Filling Support Volunteer

This opportunity takes place from 09 Mar 2021.

As a form filling volunteer, you will be working with clients to complete benefit claim forms by appointment. This will include claims and reviews for Personal Independence Payment, Child Disability Living Allowance, Work Capability Assessments for Universal Credit and Employment and Support Allowance, Attendance Allowance and Blue Badge application forms. All relevant training and support will be given, with casework supervision, file reviews and feedback conducted by the Benefits Advice Manager. You will gain knowledge and skills on how to support clients to engage with social care issues.

Main Responsibilities 

  • Interviewing client, mainly by telephone, to gather information needed to complete their form. 

  • Manage client casefiles, using our database.  

  • Sending out appointment letters to client  

  • Scanning and uploading forms and other documents onto client’s casefiles  

  • Follow up calls; supporting clients by making sure they have posted out their forms and following up on claim outcomes. 

  • Attending form filling training and subject based training, to keep knowledge up to date.  

Hours per week

minimum 3

Hours details

We can be flexible regarding hours. However a commitment of approx 3 hours a week is required.

Training available

We offer a comprehensive induction training including equality and diversity; safeguarding; confidentiality. We also further training on form filling and an overview of welfare benefits.



DBS required?


Benefits to self

Gaining knowledge and skills in advice services. Being able to engage with people dealing with issue around poverty and debt. Developing confidence and being able to provide information and complete forms on a range of welfare benefits issues with vulnerable clients across the city.

Benefits to others

Vulnerable people in the city better able to manage their finances and gain support in tackling debt and poverty. People across the city having access to information on debt and gaining support with welfare benefits forms enabling them to manage their finances and maximise their income.

Transport details


Time commitment

This can be negotiated but reliability and commitment is essential


All volunteers are given supervision and regular reviews. Volunteers are also given support by the advisers.


All travel and Lunch expenses will be reimbursed
  • ProfessionsAdministration, Online Volunteering
  • Crisis & PovertyCrisis Support, Homeless
  • Health & Social CareLearning disability, Mental Health

Employability skills

  • Transferable Skills 0
Current selection: No