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Current location: Coventry

This opportunity is based in Scarborough which is quite far from Coventry!
If you are a CU Scarborough student you can view the opportunity here

Coventry Independent Advice Service

Coventry Independent Advice Service logo

Coventry Independent Advice Service is a charity offering free advice, information and support to Coventry residents.

Money Advice Support Volunteer

This opportunity takes place from 09 Mar 2021.

As a money advice support assistant you will be working alongside debt advisors and offering triage support through debt initial enquires. Providing initial information, guidance and signposting and supporting our clients to carry out assisted debt self help ,supporting clients dealing with poverty and debt. Other administration work such as scanning and organising paperwork as requested by the money advisors. You will gain knowledge and skills on how to support clients to engage with the social care issues such as debt.

Main Responsibilities:

  • Carry out initial contact and gathering information to complete the debt enquiry template via telephone, email and webchat and inputting onto our database 

  • Helping with letters to creditors 

  • Completing Charity and Trust Fund Applications e.g. Coventry General Charities 

  • Getting copies of credit reference files 

  • Providing support to clients who are working with on -line providers e.g. National Debt Line 

  • Scanning and organising paperwork e.g. Creditor Letters and proof of income 

  • Adding and updating creditor information on our database 

  • Following up calls- supporting clients by e.g. following up on any progress with creditors 

  •  Following up with creditors who are not responding to correspondence.  

Hours per week

minimum 3

Hours details

We can be flexible regarding hours. However a commitment of approx 3 hours is essential.

Training available

We offer a comprehensive induction training including equality and diversity; safeguarding; confidentiality. We also further training on the overview of welfare benefits. Training on debt will also be covered.



DBS required?


Benefits to self

Gaining knowledge and skills in advice services. Being able to engage with people dealing with issue around poverty and debt. Developing confidence and being able to provide information and complete triage on debt issues with vulnerable clients across the city.

Benefits to others

Vulnerable people in the city better able to manage their finances and gain support in tackling debt and poverty. People across the city having access to information on debt and gaining support with this an enabling them to manage their finances and maximise their income.

Transport details


Time commitment

Flexible but reliability and commitment is essential


All volunteers are given supervision and regular reviews. Volunteers are also given support and work with debt advisers or office based staff.


All travel and lunch expenses are reimbursed.
  • ProfessionsAdministration, Online Volunteering
  • Crisis & PovertyCrisis Support, Homeless
  • People & CommunitiesFamilies, Men, Women

Employability skills

  • Transferable Skills 0
Current selection: No