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Current location: Coventry

Buying Online

When making a purchase from or via Your Students' Union for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Streamline Merchant Services. 

We do not store credit card details unless with your consent and we use industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from mail@cov.ukmsl.net to your message centre inbox on the Union website. This can additionally be viewed at a later date by viewing the 'Purchase History' section of the website.

To edit the email address this receipt is sent to, click on the 'My Contact Details' link when logged into the site.

These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Ticket Refunds

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Coventry University Students Union offers tickets for a range of directly operated activities. Coventry University Students’ Union also operates a service platform for tickets to be sold by affiliated organisations and partners. All tickets will be subject to their individual terms and conditions listed on check out and purchase.

Tickets for events organised by one of the Union’s Sports Clubs and Societies are excluded from CUSU terms and conditions. However purchasers should be entitled to the refund eligibility listed below as these are statutory requirements.

All tickets sold by us are non-transferrable and refunds shall be reviewed on a case by case basis taking into account whether you fall into any of the eligibility criteria set out below. Eligibility criteria does not guarantee that you will receive a refund but allows you to better understand our policy. All decisions by the Union on refunds are final and not open to discussion.

Refund Eligibility

You shall be eligible for a full refund, of the value of the ticket when purchased, in the following circumstances:

  1. The event has been cancelled by the Union and/or in conjunction with an affiliated promoter or organiser.
  2. The event has been rescheduled by the Union and/or in conjunction with an affiliated promoter or organiser.
  3. The event has been relocated to an alternative venue and the new venues capacity is below that of the original venue and when you arrived capacity was reached.

Product Refunds

All products sold by Coventry University Students’ Union (‘the Union’), either online (through its purchasing platform) or at one of its business sites, are subject to the following terms and conditions.

Please Note: these terms and conditions only cover the Unions products and does not cover products sold through third parties. Third party products will adhere to their own terms and conditions.

All product refunds shall be reviewed on a case by case basis taking into account whether you fall into any of the eligibility criteria set out below. Eligibility criteria does not guarantee that you will receive a refund but allows you to better understand our policy. All decisions by the Union on refunds are final and not open to discussion.

Eligibility for Refund

You may be eligible for a full refund of a product, at the value you purchased the product, under the following circumstances:

  1. If the product arrives damaged or is the wrong product. This is on the condition that you return the product within 14 days of requesting a refund.
  2. If you request a refund within the cooling off period and you ordered the product online. This cooling off period shall be 14 days starting the day after you purchased the product. You must return the product within 14 days of requesting the refund. The cost of returning the item will be at your cost and will not be reimbursed by CUSU.
  3. If you no longer want the product but the product is what you ordered and is inside the cooling off period (if ordered online). This cooling off period shall be 14 days starting the day after you purchased the product. You must return the product within 14 days of requesting the refund. The cost of returning the item will be at your cost and will not be reimbursed by CUSU.

Eligibility for Replacement

You may be eligible for a replacement of a product under the following circumstances:

  1. Product is not the product that you ordered. On condition that you have not worn the product and it is returned within 14 days.
  2. Product is the wrong size. On the condition that you have not worn the product and it is returned within 14 days.
  3. Product is damaged. On the condition that you have not worn the product, can evidence the damage and it is returned within 14 days.

Not eligible for a refund and/or replacement

You are not eligible for a refund and/or replacement under the following circumstances:

  1. Product is personalised or custom-made to your order
  2. Product is something that deteriorates over time.

Membership Refunds

All memberships sold for Coventry University Students’ Union (‘the Union’) groups, either online (through the Unions purchasing platform) or at one of our business sites, are subject to the following terms and conditions. This applies to any purchase of membership to our Sports Clubs, Societies, Communities and the Union as a whole.

Please Note: these terms and conditions only cover the purchase of membership and does not cover any equipment or other products you purchased in addition to your membership.

All memberships are non-transferable and refunds shall be reviewed on a case by case basis. All memberships shall automatically expire at midnight on the 31st July following your membership purchase, unless otherwise stated when you purchased the membership.

Refund Eligibility of Membership

Your entitlement to a full refund shall be decided by the Union. You are only entitled for a full refund in the following circumstances:

  1. You cancel your membership within the cooling off period. This cooling off period shall be 14 days starting the day after you purchase your membership.

Any refund requests after the cooling off period means that you are no longer entitled to a full refund but may receive refund under the following circumstances:

  1. If the Student Group is disbanded during your term of membership. This is at the discretion of the Union who will also take into account the funds left when the Student Group disbanded. This will be decided on a case by case basis by CUSU’s Executive Committee.

You will relinquish you eligibility to a refund under the following circumstances:

  1. You have been removed by the Student Group following a complaints process.
  2. You have been removed by the Union following a complaints process.
  3. You are no longer a full member of the Union due to you being removed as a Student of Coventry University following a University disciplinary process.

Any memberships that are refunded shall go back on sale where memberships are limited for those on a waiting list, if applicable, or the Unions members.

Refund Eligibility of Annual Subscriptions

You are required to purchase either and ‘Society Annual Subscription’ membership product or ‘Sports Annual Subscription’ membership product in order to purchase a Society or Sports Club membership.

You will be entitled to a full refund under the following circumstances:

  1. You purchased the subscription and you did not purchase a Student Group membership within the cooling off period. This cooling off period shall be 14 days starting the day after you purchased your subscription.
  2. You purchased the subscription in addition to a Student Group membership but have cancelled your membership within the cooling off period. This cooling off period shall be 14 days starting the day after you purchased your subscription.

You will not be eligible for a subscription membership under the following circumstances:

  1. You were a member of an appropriate Student Group, for that subscription type, when the subscription cooling off period ended.
  2. You are still a member of an appropriate Student Group for that subscription type.

All refunds for subscriptions are at the discretion of the Union and its decision shall be final and not open to discussion.

Delivery

We aim to have all deliveries in the post within 1 week of order.

We will make every effort to deliver your order within the time estimate however, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us and we will try to resolve the issue promptly.

We will not be liable for any loss caused to you by late delivery over the estimated provided.

Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order. We cannot deliver to any address without a post code [zip code].

Non Delivery

It is the buyer's responsibility to notify us if the goods have not been received within 28 days of the estimated delivery date or receipt of our invoice. We use surface mail for overseas orders so please allow for this when you order.

If no notification is made within this time period the buyer shall be deemed to have received the goods.