Select your location

Current location: Coventry

This opportunity is based in Scarborough which is quite far from Coventry!
If you are a CU Scarborough student you can view the opportunity here

Coventry Independent Advice Service

Coventry Independent Advice Service logo

Coventry Independent Advice Service is a charity offering free advice, information and support to Coventry residents.

Administrator Support Assistant

This opportunity takes place between 09 Mar 2021 and 31 Dec 2021.

As a Volunteer Administrator you will play a key role is supporting the service, ensuring all communication between staff, service uses and partner agencies runs smoothly, this includes answering calls and directing enquires. You will be a valued member of the administration team supporting them in various administrative roles including, booking appointments, posting letters and general office duties such as photocopying, filing and scanning. Supporting clients dealing with poverty and debt - offering information and support with queries. You will gain knowledge and skills on how to support clients to engage with the social care issues such as welfare benefits.

Main Responsibilities

  • To answer the telephone from prospective clients offering signposting and information and booking appointments. 

  • Respond to general enquiry emails. 

  • To enter client details on to the internal database system, produce online letters when needed and email or post to clients. 

  • To assist with the opening, sorting, and dealing with post when going into the office (were possible) 

  • To deal with queries from existing clients as appropriate and refer to caseworkers. 

  • To deal with queries from partners and providers as appropriate. 

  • Telephoning clients to check on outcomes of benefit claims/appeals and updating cases.  

  • To handle any other administration/clerical duty as requested by the Admin Officer.   

Hours per week

minimum 3

Hours details

We can be flexible regarding hours. However a commitment of approx 3 hours per week is required.

Training available

We offer a comprehensive induction training including equality and diversity; safeguarding; confidentiality. We also further training on an overview of welfare benefits.


Remote but will be office based once a week

DBS required?


Benefits to self

Gaining knowledge and skills in advice services. Being able to engage with people dealing with issue around poverty and debt. Developing confidence and being able to provide information and advice on a range of welfare benefits and debt issues with vulnerable clients across the city.

Benefits to others

Vulnerable people in the city better able to manage their finances and gain support in tackling debt and poverty. People across the city having access to information on debt and gaining support with welfare benefits forms enabling them to manage their finances and maximise their income.

Transport details

Travelling to our main office when needed but support and supervision would be provided by the Information and Advice Officer

Time commitment

This can be negotiable however reliability and commitment is essential.


All volunteers are given supervision and regular reviews. Volunteers are also given support and work alongside adviser (remotely) or office based staff.


All travel and lunch expenses are reimbursed.
  • ProfessionsAdministration
  • Crisis & PovertyCrisis Support, Homeless
  • Health & Social CareLearning disability, Mental Health
  • People & CommunitiesElderly, Men, Women

Employability skills

  • Transferable Skills 0
Current selection: No